Check-in had become Fetch Dog Park's daily headache, for members and staff alike. We rebuilt it into a fast two-step flow and handed the team an admin portal that actually keeps up.
What we built
A smoother two-step check-in
We streamlined the check-in into a quick, friendly user flow, cutting friction for members walking in and for the staff greeting them.
A new admin portal
Behind the scenes, a purpose-built admin portal helps the team manage both new and existing clients in one place, instead of wrestling with the old process.
Custom client profiles
Each member gets a custom profile, so Fetch can offer a more personal experience and keep everything about a client, and their dog, in order.
The approach
We moved from wireframes to high-fidelity mockups with a visual system that feels distinctly Fetch, so the check-in isn't just easier, it's an experience that fits the brand.